Aditya Hospital Indore
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FAQs & Patient Guidelines

Inpatient Guidelines

General Inpatient & Ward Guidelines

To maintain a quiet, hygienic, and disciplined healing atmosphere for every patient admitted at Aditya Hospital, we request all patients, attendants, and visitors to adhere to standard hospital policies.

What to Bring for Admission
  • Doctor's admission recommendation slip & all past test reports.
  • Patient's government photo ID (Aadhaar / Voter ID / PAN).
  • Insurance card / TPA e-card & current policy document (for cashless).
  • Regular home medications in original boxes for nursing verification.
  • Personal toiletries and comfortable clothing.
What NOT to Bring
  • Gold ornaments, expensive wristwatches, and excess cash.
  • Electric kettles, induction stoves, heaters, or cooking appliances.
  • Outside cooked meals without prior doctor/dietitian permission.
  • Cigarettes, tobacco, bidi, gutkha, or alcohol (Strictly Prohibited).
  • Pets or unauthorized electrical devices.
Patient Advocacy & NABH Standards

Patient Rights & Responsibilities

In alignment with NABH patient safety guidelines, we ensure respectful, transparent, and ethical healthcare for everyone:

Your Rights as a Patient
  • Right to considerate, respectful, and dignified care irrespective of background.
  • Right to complete confidentiality of all clinical discussions, records, and treatments.
  • Right to receive full information regarding diagnosis, treatment options, risks, and estimated costs before any procedure.
  • Right to give informed consent or seek a second medical opinion.
  • Right to a transparent, itemized billing summary at discharge.
Your Responsibilities as a Patient
  • Provide accurate and complete personal details, medical history, and drug allergy information.
  • Follow the recommended treatment plan, dietary restrictions, and medication schedules.
  • Respect hospital property and treat medical, nursing, and support staff with courtesy.
  • Adhere to the hospital’s strict No-Smoking and silence guidelines.
  • Ensure prompt financial clearance of hospital dues and non-payable expenses.

Visiting Hours & Hospital Dietary Services

Visiting Hours & Attendant Rules
  • Visiting Slots: Morning: 11:00 AM – 12:00 PM | Evening: 05:00 PM – 07:00 PM.
  • Attendant Pass: One official attendant pass is issued per bed. Attendants must wear/display the pass within the premises.
  • ICU Restrictions: Brief visits of 5 minutes are allowed only after doctor clearance to maintain sterile conditions.
  • Children: Children under 12 years are not permitted in inpatient wards for infection control.
Patient Dietary & Nutrition Service
  • All inpatient meals are planned by our Clinical Nutritionist and prepared in a sanitized kitchen.
  • Diets are personalized: Normal, Soft/Liquid, Diabetic, Renal, or Low-Sodium as advised by doctors.
  • Outside food is strictly discouraged to avoid gastrointestinal complications during recovery.
  • Attendants may utilize the Ground Floor cafeteria for tea, coffee, and refreshments.
Help & Support

Frequently Asked Questions (FAQs)

Find answers to common queries regarding appointments, emergency care, health insurance, and hospital administration.

Routine outpatient consultations operate Monday to Saturday in two sessions: Morning from 10:00 AM to 01:00 PM and Evening from 06:00 PM to 08:00 PM. Prior appointment booking via helpline is recommended.

Yes, our Emergency, Casualty, and Intensive Care Units (ICU & NICU) operate 24 hours a day, 7 days a week, with resident medical officers (RMOs), acute trauma nursing staff, and on-call surgeons.

Report to our TPA / Insurance desk with your health card, policy schedule copy, doctor consultation slip, and patient photo ID. For planned admissions, submit papers 48 to 72 hours in advance. For emergency cases, report within 24 hours of admission.

Please bring previous clinical records, ongoing prescription medicines in original packaging, comfortable clothing, personal toiletries, and valid photo ID proofs. Avoid bringing expensive jewelry, gold, or large amounts of cash.

No. Due to potential radio frequency interference with sensitive patient monitoring devices, mobile phones and wireless equipment are strictly prohibited inside the ICU, NICU, and Operation Theatres. Phone use is permitted in ward waiting lounges.

Visiting hours are strictly: Morning 11:00 AM to 12:00 PM and Evening 05:00 PM to 07:00 PM. Only one attendant with an official pass is allowed to stay overnight with the patient.

Discharge summaries and diagnostic test reports are provided at the time of discharge. For duplicate copies or indoor case papers, an application along with patient ID proof must be submitted to the Medical Records Department (MRD).

Hospital dietary services provide customized, hygienic meals planned according to the treating doctor’s clinical advice (e.g., diabetic, low-salt, renal, or post-surgical liquid diet). Outside food is discouraged to prevent infections.

Once the consultant doctor approves the discharge during morning rounds, summary preparation and pharmacy clearance take approximately 1 to 2 hours. For cashless insurance patients, final TPA approval can take 2 to 3 hours from file submission.

You can speak directly with the Floor Nursing In-Charge or the Patient Relations Desk at the Ground Floor reception. Feedback forms and suggestion boxes are also available on all inpatient floors.
Patient Relations & Grievance Desk

If you have any feedback or unresolved queries regarding medical care, housekeeping, or billing, our Helpdesk at 318, Usha Nagar Ext., Indore is available 24/7.

Call Emergency / Helpdesk:
+91 0731 2483311